What is the purpose of a Process Map?

A Process Map serves the fundamental purpose of visually representing the steps involved in a process, which helps to identify inefficiencies and bottlenecks. By mapping out each step in a process, individuals can gain clarity on how tasks are interconnected and where delays or redundancies occur. This visualization allows teams to analyze the flow of work, pinpoint areas for improvement, and implement changes aimed at optimizing performance.

When inefficiencies and bottlenecks are identified through a Process Map, it facilitates a discussion around process improvement strategies and aids in decision-making. This activity contributes to enhancing overall process efficiency and effectiveness, which is a key objective of quality management and continuous improvement initiatives.