What is one of the primary activities involved in the PLAN step of PDCA?

In the PLAN step of the PDCA (Plan-Do-Check-Act) cycle, one of the primary activities is identifying and defining the process problem. This involves thoroughly understanding the issue that needs to be addressed before any actions can be taken. By clearly defining the problem, teams can ensure they are focusing on the correct area of improvement and developing relevant solutions. It sets the stage for the subsequent steps by creating a framework for developing plans and strategies that target the specific problem.

Identifying and defining the process problem also includes gathering data, understanding current processes, and considering the impacts of potential changes. This critical step is what enables meaningful actions in the DO phase. Once the problem is well defined, it is easier to select appropriate metrics, define objectives, and determine necessary resources to address the issue effectively.