Non-tangible savings, such as cost avoidance and increased customer satisfaction, are called...

Non-tangible savings, which encompass aspects like cost avoidance and increased customer satisfaction, are classified as soft savings. These types of savings are not easily quantifiable in monetary terms but have a significant impact on the overall efficiency and effectiveness of an organization.

Soft savings often result from improved processes, enhanced product quality, and heightened employee morale, leading to customer loyalty. For instance, if a business improves its customer service, it may not see immediate financial gains reflected in revenue, but the long-term benefits of repeat customers and positive word-of-mouth can lead to substantial financial returns over time.

In contrast, hard savings are straightforward cost reductions that can be directly measured in financial terms, such as reduced operating expenses or lower material costs. Bottom line savings typically refer to overall profit increases or cost reductions that directly impact net income. Asset-based savings relate to efficiencies gained through optimized use or management of physical or intellectual assets.

By understanding the distinction between soft and hard savings, organizations can appreciate the comprehensive value of improvement initiatives that contribute to their long-term success.