In Lean terminology, what are processes related to non-manufacturing areas called?

In Lean terminology, processes related to non-manufacturing areas are referred to as transactional processes. This distinction is important because Lean principles, originally developed for manufacturing, apply broadly across various sectors, including service and administrative functions.

Transactional processes encompass activities that do not result in physical products but are essential for the operation of a business. These include handling customer inquiries, processing orders, managing financial transactions, and executing human resource functions. Lean methodologies aim to eliminate waste, enhance efficiency, and improve quality in these non-manufacturing processes just as they do in manufacturing.

By focusing on transactional processes, organizations can streamline workflows, reduce cycle times, and improve customer satisfaction in areas that previously might have been overlooked in traditional Lean applications. This approach promotes a more holistic view of efficiency and effectiveness across all organizational activities.